Chattype Core — for teams

Your team's operational brain.

Turn company knowledge into workflows, decisions, and daily actions. Stop repeating yourself — give your team an AI that always knows the answer.

★★★★★ Trusted by 500+ teams worldwide
Friendly woman with knowledge and SOPs floating around her
Features

Everything your team needs in one place.

Smart answers

Smart Answers

Ask anything. Get the right company answer instantly — sourced from your real docs, not guesses.

Workflows

Workflows

Follow the right process every time. Step-by-step playbooks for refunds, complaints, and more.

Decision support

Decision Support

Know what to do next. Approval rules, policy checks, and recommended actions in one click.

Ready replies

Ready Replies

Use approved company responses. On-brand, on-policy, every time — across channels.

The problem

Stop repeating the same answers.

  • Teams ask the same questions every week.
  • Managers repeat themselves until they burn out.
  • Knowledge gets lost in Slack, Notion, and inboxes.
Chattype Core centralizes company knowledge and turns it into action.
Scattered knowledge Notion Slack Drive PDFs Core Action Instant answer Decision Automation
How it works

From knowledge to action in four steps.

Connect once. Then let your team ask in their own words.

1
Connect

Connect knowledge

Plug in Notion, Drive, SOPs, and policies. Core indexes everything safely.

2
Ask

Ask naturally

Your team asks in plain language — Slack, dashboard, anywhere they work.

3
Decide

Get decision

Policy-backed answers with steps, owners, and links to source docs.

4
Take action

Take action

One click to send, refund, escalate, or log. Audit trail included.

Knowledge

Everything your team needs to know — searchable.

Policies

Refund, escalation, approval rules.

SOPs

Step-by-step operating procedures.

Internal docs

Notion, Drive, Confluence — all indexed.

Training guides

Onboarding & ongoing learning.

Workflows

Turn answers into action.

Pre-built playbooks for the situations your team handles every day.

01
Refund process

Verify order → check policy → approve or escalate → notify customer.

Verify Check Refund
02
Complaint handling

Triage severity → log → suggest reply → escalate to manager if needed.

Triage Reply Resolve
03
Booking changes

Pull booking → check availability → confirm new slot → update calendar.

Lookup Reschedule Confirm
Product preview

See Core in action.

Decision
Refund partially approved policy match
Standard 30-day window has passed, but a 50% goodwill refund is allowed for orders over $100 within 60 days.
Steps
  1. Verify order in Shopify dashboard
  2. Issue 50% refund via Refund button
  3. Send templated reply to customer
  4. Log in HubSpot deal note
Suggested reply
"Thanks for getting in touch — while our 30-day window has passed, we'd like to offer a 50% goodwill refund. Just confirm and we'll process it within 24 hours."
500K+
Questions answered
40h/wk
Hours saved
-72%
Mistakes reduced
94%
Team adoption
Loved by ops and team leads

What teams say.

"
I used to answer the same five questions every morning. Now Core does it — and links the policy doc.
PT
Priya Tan
Ops Manager, Brightline
"
Onboarding new agents went from 3 weeks to 4 days. Core is basically their senior teammate.
JM
Jonas Müller
CX Lead, Verra
"
The audit trail alone saved us during compliance review. Every decision sourced and logged.
RC
Rita Costa
Head of Compliance, Norther

Build your company's internal AI layer.

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