Frequently asked questions

We offer three simple plans — Free, Pro, and Max.

All plans include core ChatType tools, with higher tiers adding advanced AI features, deeper automation, and team-level controls.

Pro and Max are available monthly or annually with a discount.

If you’re testing the waters or working solo, Free is more than enough.

If you want automated insights, deeper debugging, and faster reviews, go Pro.

For larger teams needing security, audit logs, and collaboration tooling — Max is the right fit.

Still unsure? Book a 10-minute call and we’ll match you based on your workflow.

We don’t offer insurance — but our tools drastically reduce engineering risk by catching issues early, preventing downtime, and improving review quality.

If your company requires vendor security documentation, we’ll share everything your IT team needs.

Yes. One-time deep-dive audits are available for Pro and Max users.

They include a structured report of issues, performance bottlenecks, and recommended fixes.

You can cancel, upgrade, or downgrade anytime — no penalties.

If you booked an audit session, you can reschedule up to 24h before your call.

We accept all major credit cards and debit cards. Enterprise plans can also be paid via invoice.

Annual billing is available with a discount on all plans.

No.

Every plan includes all listed features with no hidden costs.

You only pay for the plan you choose. Upgrades and downgrades are flexible.

Yes. Upgrades happen instantly and downgrades take effect at your next billing cycle.

All your agents, conversations, and data stay intact when you switch plans.

Inside the app you’ll find fast chat support available 7 days a week.

Scale plan customers get priority support with faster response times.

We genuinely value your feedback and use it to improve ChatType.

If something feels off or could be better, let us know.

We respond to every message, and many of our best features started as user suggestions.

ChatType uses advanced quality controls for every AI response:

• Knowledge base matching

• Intent verification

• Confidence scoring

• Safety guardrails

And for Max accounts, you can configure custom QA logic that matches your code style and rules.

Yes. Share ChatType and earn credits toward your subscription when someone signs up through your link.

Pro users earn higher referral rewards.

Yes — we feature stories from companies using ChatType for real engineering gains.

Everything is verifiable, and many users publicly share their feedback on X, Reddit, and Slack communities.

If you miss a scheduled audit or onboarding call, you can book a new slot at no extra charge.

We know engineers get pulled into fires — no guilt.

Addon modules (like deeper performance scans or large codebase indexing) can be unlocked anytime.

Just choose them from your dashboard or talk to our team.

Team pricing scales per seat.

You can invite or remove members anytime and the cost adjusts automatically.

For Max, you can also assign roles, permissions, and billing managers.

We’ll retry your payment several times and notify you inside the app and via email.

Your account stays active during the grace period, so your workflow isn’t interrupted.

Yes — annual subscriptions include a built-in discount.

You can switch to annual billing at any time to save money.

Yes. If you’re a student, small startup, or nonprofit, reach out — we offer discounted plans depending on your use case.